Getting Started Is Simple
Most businesses struggle with invoice processing because they're jumping in without proper setup. We spend the first few weeks building your foundation — not because we have to, but because it actually saves months of headaches later.
Our onboarding takes about three weeks. That might sound slow compared to software that promises "instant setup," but here's the thing: we're configuring automation that needs to match your actual workflow, not some generic template.
Start Your Setup
You'll Work Directly With Real People
No ticketing systems or chatbots during onboarding. These three handle every implementation personally. They've seen what works and what doesn't across dozens of Vietnamese businesses.
Leif Tunberg
Handles the technical configuration and system integration. He's the one who maps your invoice formats and approval chains into working automation.
Narin Huot
Works with your accounting team to document current workflows. She catches the edge cases and exceptions before they become problems.
Rina Chandara
Runs the hands-on training sessions with your staff. Her background in both finance and tech means she translates between the two worlds well.
What Actually Happens During Setup
We break implementation into four phases. Each builds on the previous one. Rush any phase and you'll pay for it later in manual fixes and workarounds.
Discovery Session
We sit down with your finance team and document how invoices move through your company right now. This includes the weird exceptions that nobody mentions in initial calls but everyone deals with daily.
Week 1System Configuration
Leif builds your approval workflows and connects to your accounting software. We configure validation rules based on your actual invoice formats — including those PDFs from suppliers who apparently hate standardization.
Week 1-2Parallel Testing
Your team processes invoices through both the old system and SparqWave simultaneously. We catch discrepancies and adjust rules. This phase reveals issues that never come up in demos.
Week 2-3Live Transition
We switch to full automation with Rina monitoring closely. The first week feels shaky — that's normal. By week two, your team usually wonders why they waited so long.
Week 3-4